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ePaper created 2015-05-06, 23:08:50 | version 1.33.0
31 Troubleshooting: Deposit Issues Issue / Error Description Resolution The account I need is not in the list. Contact your preferred banker to request the account be added to your profile. The control balance entered is invalid. The control balance must be greater than $0.00, and must not exceed the deposit limit set for the account. If necessary, contact client support at 1-800-221-9777, option 1, to determine the deposit limit set for your account(s). Re-enter the control balance, then continue with the deposit. A control balance is required for the customer account selected. Enter a control balance. The item amount entered cannot be accepted. Edit the amount as appropriate and then accept the item again. The amount entered is formatted incorrectly. The amount must only contain numbers and include 2 decimal places. Edit the amount as appropriate and then accept the item again. The item amount is not present. Enter an item amount and then accept the item again. The item total has reached the maximum deposit dollar amount. The item you just added to the deposit has put the deposit over the maximum dollar amount allowed for a deposit. Reject the item and add it to a new deposit. The numeric amount on the check is different than the printed amount on the check. Regulation UCC 3-114 states: "If an instrument contains contradictory terms, typewritten terms prevail over printed terms, handwritten terms prevail over both, and words prevail over numbers." The route and transit number is not present. The route and transit number contains non-numeric characters. The route and transit number for this item appears to be invalid. Enter the nine-digit, numeric route and transit number as found on the image before accepting the item. The route and transit number for this item cannot be accepted / it is invalid. Reject the item. It will not be included in the deposit. You may process the item manually by taking it to nearest First Republic Banking Office for deposit.