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ePaper created 2015-05-06, 23:08:50 | version 1.33.0
30 Issue / Error Description Resolution Image with Black Streaks After the check was scanned, either the front or back original image is missing. Reject the item and reprocess it in order to capture the original images. Items scanned do not appear in the grid. Your network or Internet connection was interrupted or lost. Any item that you scanned prior to losing the Internet connection should be listed in the grid. Items scanned after losing the connection will not be recorded by the server and therefore not listed in the grid. These items should be rescanned. Check your network connection or contact your system administrator to re-establish your Internet connection. Compare the paper items against the items in the grid to ensure you are scanning the proper items. Place the item(s) in the scanner slot and click Scan. The rescanned items will be listed in the grid. An item is automatically rejected. Locate the item and reprocess it. If it continues to be rejected, you can remove the item from the deposit and deposit it manually at the nearest First Republic Banking Office.