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ePaper created 2015-05-06, 23:08:50 | version 1.33.0
24 Troubleshooting The information below can help diagnose difficulties or problems you may experience. If you are unable to resolve the issue with the info below, please contact client support at 1-800-221-9777, option 1. Troubleshooting: Login and Authentication Errors Issue / Error Description Resolution You are unable to login to Business Remote Deposit, and receive the following error: Internet Explorer cannot display the web page. The web connection failed because Business Remote Deposit is down or you do not have a working Internet connection. Try reloading the webpage. If you receive the same message, try reloading your browser and load other websites to determine if you are having a problem with your Internet connection. If you have confirmed a successful Internet connection, but are still unable to log in to Business Remote Deposit, contact client support at 1-800-221-9777, option 1 You receive a planned or unplanned network outage message/notice. The web connection failed because Business Remote Deposit is down. Follow the instructions provided in the message or contact client support at 1-800-221-9777, option 1 You are unable to login to Business Remote Deposit and/or receive the following error: You entered an invalid user name or password. The minimum password length is eight (8) alphanumeric characters, with at least one (1) number and one (1) letter. NOTE: Passwords are case sensitive. Ensure you enter the correct user name and password as provided by First Republic. You are unable to login to Business Remote Deposit and receive the following error: You cannot to log in to the application at the current time. Business Remote Deposit may be unavailable at certain times due to scheduled maintenance. Contact client support at 1-800-221-9777, option 1 for Business Remote Deposit availability. You are unable to login to Business Remote Deposit and receive the following error: Your password has expired. You must change your password before you can login. Click OK to change your password now and follow the onscreen instructions. Please remember that the minimum password length is eight (8) alphanumeric characters, with at least one (1) number and one (1) letter. NOTE: Passwords are case sensitive.