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ePaper created 2015-05-06, 23:08:50 | version 1.33.0
26 Troubleshooting: Scanner Errors Issue / Error Description Resolution Business Remote Deposit says that my scanner is not plugged in or is turned off. The scanner will not function, but it is plugged in to the computer and the power is on. First, try restarting the browser. If that does not work, reboot the computer. If the scanner is still not responding, it is possible that the wrong scanner driver was installed. Click on the User Preferences tab and try re-installing the scanner driver. The scanner is not functioning properly. Check to see if any items are stuck in the scanner. If so, remove them, reset the scanner, and try again. If the problem persists, close Business Remote Deposit, restart the scanner manually by turning the power off and then on, and then restart Business Remote Deposit. The scanner cannot be detected. This error appears if Business Remote Deposit cannot form a connection with the scanner when you try to scan an item. Check to ensure the scanner is connected to the computer, is powered on and all the cables are attached securely. When all is in proper order, click OK, then try to scan the item again. My laptop computer fails to detect the scanner. This error occasionally appears if the scanner is plugged into the USB port on a laptop computer’s docking station. Be sure that the scanner is plugged into the USB port on the computer and not into the USB port on a laptop docking station. Docking stations can cause irregular behavior with the scanner operation and should be avoided. There is a problem with the scanner’s USB connection. Check to ensure the scanner is connected to the computer, is powered on and the USB cable is attached securely. When all is in order, try scanning the item again. Two items have been scanned simultaneously. Reject the items and reprocess them. A double feed has been detected. Two items have been scanned at the same time. Locate the last successfully scanned item and remove any subsequent items from the exit tray. Scan each item again separately.