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323E_RD_UserGuide

25 Issue / Error Description Resolution You are unable to login to Business Remote Deposit, and receive one of the following errors: The values you entered for your new password do not match. You entered invalid password information. Reenter your password in the New Password and Confirm Password fields, ensuring they are exactly the same. If you are still unable to change or reset your password, contact client support at 1-800-221-9777, option 1 Business Remote Deposit rejects your password change and you receive one of the following errors: The new password you provided is not valid. The password you provided does not meet the length requirements. The password you provided does not contain any numeric characters. Your password cannot be the same as your user name. The password you provided does not contain any alpha characters. The new password cannot be the same as the old password. The minimum password length is eight (8) alphanumeric characters, with at least one (1) number and one (1) letter. NOTE: Passwords are case sensitive. If you are still unable to change or reset your password, contact client support at 1-800-221-9777, option 1 You are unable to login to Business Remote Deposit, and receive the following error: The application cannot connect to the server because the certificate on the server is not trusted. Contact client support at 1-800-221-9777, option 1 You logged in, but Business Remote Deposit is unresponsive. The web connection was lost. Close and restart the browser. Login again and continue with your deposit.

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