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ePaper created 2015-12-16, 23:56:09 | version 1.33.0
exceptional things occurring in the company, then we will all wallow in the down side of living, whether at work or in other aspects of our lives. But if we recognize imperfections as opportunities to improve, then we can keep them in perspective and continue to move the company forward. Athletic teams have mascots, churches have rituals, commercial enterprises have slogans, and countless private companies, who have chosen to belong for any variety of reasons, have statements of philosophy that define and express their beliefs. The “Capstone Way” reminds each of us of our creed and our code of behavior. Since it is something every member has in common, it helps bond us, providing part of the glue that holds us together. After all, the way we treat one another is the starting point and the indispensable quality of healthy families, productive teams, and lasting friendships. As a member of our company, choose to make every day you come to work a great day by choosing to have a positive attitude. Your team members, customers, and you will be thankful. Find ways to have fun and celebrate your accomplishments and the accomplishments of others. Be serious about your work without being overly serious about yourself. Stay focused in order to be present when the community and your team need you. You now know the “Capstone Fire Management Way." Make a commitment to live it! CUSTOMER SERVICE Some customers only have contact with the Capstone Fire Management, once so ever time it counts. Being a member of the Capstone Fire Management is more than just a job, it includes a commitment to the clients of the Capstone Fire Management. Take every opportunity that is availed to you to make someone’s day. The Capstone Fire Management is made up of members from various economic and social backgrounds. We have, in common, the sincere desire to serve the clients of the Capstone Fire Management. We are a family of professionals, dedicated to excellence in meeting our mission. We have all committed ourselves to using our training, education and experience to “Capstone Fire Management provides fire and life safety solutions with highly qualified management personnel, trained professional Firefighters, and specialized equipment. We solve our client’s unique needs in a collaborative, cost effective and responsive manner” Providing exceptional service is a far cry from accepting "good enough" performance. We strive for excellence in literally every contact with our customers, whether inside or outside the company We achieve our mission by constantly providing the excellent service to the clients of the Capstone Fire Management. We believe the key to providing excellent service is through the empowerment of our members. The philosophy described in this document is intended to maximize our ability to consistently achieve this mission. Capstone Fire Management Members Will Provide the Best Possible Service to Our