Fire-&-Safety-The-Capstone-Way

G. Personal Responsibility for Attitude, Behavior, and Performance Each member shall be responsible and accountable for his/her own attitude and behavior. Carrying resentment can only weigh you down and affect your performance. Our success is ultimately measured by our performance. Attitude and behavior can be molded and should be aimed at optimizing our performance. H. Be nice "BE NICE" is good advice for all members to follow. The "Golden Rule" Do unto others as you would have them do unto you is alive and well in the Capstone Fire Management in matters of external customer service and internal member relations. Remember, "Nice begins with me." Summary There are really very few company secrets, and creating unnecessary intrigue over an issue can result in distrust in the system. Other than personal problems, disciplinary actions, confidential client agreements, issues involving litigation, and perhaps politically sensitive issues that require appropriate timing to be effective, it is best to keep issues in the company out in the open for discussion. It seems that many members judge the company by how they personally are treated during bad times. In fact, in some companies it was said that when a member is in trouble, they find out how the company really feels about them. It can also be said that when the company is in trouble, it may find out how the members really feel about it. One thing is for sure, if we are going to enjoy the good times that come with being a Capstone Fire Management Member, then we must come together and endure the bad times that also come with the affiliation. When we became members, we, for the most part, gave up our ability to misbehave in an independent manner. We may all suffer in the business world for the actions of one of us. Remembering this should help guide our conduct at all times. The cultural philosophy described in “Capstone Way” provides in great detail the way our members are to perform, behave, treat each other and interact, no matter what level they attain during their careers. Living this philosophy is not easy. In fact, it is extremely difficult and requires a constant, conscious effort on the part of all of us, each and every day of our lives. This philosophy does not intend to establish a "secret society" or smother internal disagreement within the company. It is intended to describe and maintain an environment in which the company can remain committed to its mission, and at the same time, improve the capability of the members, keeping them motivated, healthy, and productive. The Capstone Fire Management is not perfect, and nobody said it was. However, it will only be as good as we commit to making it. "Company Imperfections" will always exist in our company. In fact, sometimes they can provide the clues we need to direct change and create improvement in the system. If we dwell on these imperfections and place them above all the

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