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ePaper created 2015-12-16, 23:56:09 | version 1.33.0
Our members are frequently asked “what do you like about working for Capstone Fire Management?” The answer to this question is simple; our people and our cultural philosophy. The “Capstone Way” was developed with the intent to describe our cultural philosophy. Our intent is for the “Capstone Way” to be a document that describes expectations for positive, constructive interaction. It sets forth the standards and expectations we, as a team, are dedicated to achieving, and to be a standard by which to measure our internal behavior as well as our companies health. Each of us is responsible and accountable for our own attitude and performance. A positive work environment is maintained by commitment and self-discipline. Members are expected to manage their own behavior in a manner that reflects the cultural philosophy of our company. Each member's stature in the company will be reinforced by his/her conduct and performance. There are some things that only you can do for yourself. No system can overcome an individual’s lack of personal respect or respect for others. To simplify this statement, you will only receive the respect that you earn, no matter what your formal position in the company. Your reputation is one of your most valuable possessions; focus on it, and remember - it starts the day you join the family. All Supervisors, no matter what their level in the Company, are expected to carry out their duties in a considerate, respectful manner. Positive motivation is the preferred method of guiding members to be effective and productive. Positive reinforcement, "catching members are doing something right," and citing positive performance as an example for others to follow, has proven to be much more effective than identifying negative behavior or performance, punishing it, and expecting that to serve as the example from which others are to learn. Positive, or in some cases, improved behavior and performance, should be rewarded in some way at every opportunity. Unacceptable behavior or performance should never be rewarded nor overlooked. A positive approach can be a powerful motivating force. It is much more powerful than simply guarding the workforce and punishing the perceived non-conformists. Effective teams communicate well internally and externally and demonstrate respect and consideration for all members of the company regardless of rank or tenure. Kindness and care must be practiced throughout the entire company, from the top down and from the bottom up. As individuals, we are very important, but never more important than the team itself. When describing any guiding set of principles or underlying beliefs, concepts or expectations, it is difficult not to sound idealistic. This is just as true in trying to explain our cultural philosophy. We are a group with selective membership and each member has to choose to belong. If individuals choose to belong, there are expectations and standards of behavior that are not optional. We individually and collectively care about the well- being of our fellow members and are concerned with preserving the well-being of our company because it serves the common good of our members and our community. Internally there are four behaviors which shall be practiced by all members. Remember these behaviors and practice them on a daily basis.