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ePaper created 2014-06-22, 15:43:25 | version 1.31.00
16 Summer 2014 News, Views & Sunshine TheCanaryNews.com El Periódico Inglés de Gran Canaria One online reputation checking company, called KwikChex, has been asked to assist in what is essentially a quality and integrity initiative within the timeshare sector. By creating a “Timeshare Task Force”, they say they are trying to add consumer reassur- ance resources to the sector. This includes providing further resolutions and verification of compliance - and participation in new initiatives, such as exit poli- cies and enhanced sales process accountability. They evaluate, investigate and where necessary take action (i.e., for noncompliance / possi- ble breaches of consumer laws) Kwikchex tries to work based on verified information. ‘Transpar- ency Failures’ such as businesses that do not provide informa- tion on their ownership etc. are flagged up and looked into. They have been working with the ECC network, both in a consultative capacity re the timeshare sector - and in assist- ing them with investigations and resolutions of complaints they may receive. There are numerous allegations and counter-allegations with regard to many of those involved in timeshare. Consumers have no way of ascertaining the truth. There are a great many com- plaints and allegations against various businesses causing a very murky view of the industry. KwickChex claim to already have very concerning hard evidence of deceitful practices. EU Timeshare Directive issues There has been debate about whether credits / membership products should be subject to the Directive. This was made more complicated by an ECC statement suggesting they were not. A Counsel’s opinion was obtained on this subject which seems clearly to indicate that entirely travel related products should be considered included. In some cases it is less clear when the product includes some non-travel related products - but KwickChex firmly believe that all the travel elements (the major- ity of what is being sold) do fall under the Directive. In addition, Kwikchex say they have been pressing hard for en- forcement of the laws, including