"travel and tourism industry is the 3rd largest foreign exchange earner for india," says yogesh mudras, md ubm india p3 the voice of chandigarh www.thevoiceofchandigarh.com rni no. chabil/2013/51319 postal regd no. g/chd/0159/2019-2021 posted mbu/chd (weekly) travel trade reporter vol 6, issue 30 chandigarh, 14-20 january, 2019, pages-24 price rs. 3
2 the voice of chandigarh 14-20 january, 2019 tvc editorial the voice of canada when words become voice www.thevoiceofcanada.online sanjay pahwa editor-in-chief travel our greatest teacher travel is all about seeing new places and meeting new people. it broadens our vision as we get accustomed to different societies and exploring new cultures. it is very important to travel as it gives us mental peace and a break from our routine life. all work and no break can make a person dull and boring and even induces stress. it forces us to step outside our comfort zone, and when you travel independently you learn much more than what you learn from searching up places on google like an armchair tourist (trust me). the more you interact with people, the more confident you get and the lesser you get intimidated by such challenges. meeting different people from all over the world makes you aware of different cultures and societies. exploring different cultures comes with extra benefits like exploring their food, weddings, festivals, the way of dressing and much more. the world is filled with 195 countries with about 6,500 languages, meaning, so many people have an absolutely different language to communicate with. travelling not only helps you explore cultures, but also their languages, plus learning new languages make you bilingual (another reason to show off). as a traveller, you discover new beauty, get to see things you have never seen before in your entire life, and much more. travel is the one thing that can’t be taught in school or learned from someone, it is something that you have to do all by yourself. it is a package of new and unforgettable experiences and tons of memories. there are two types of travelers, 1) those who travel to famous tourist destinations and 2) those who travel to places not many people know about. studies have shown that people who travel to places which are not very popular, tend to learn more and explore those places in a more defined manner because those places have undisclosed tourist spots that force you to explore many places all by yourself. travel today is completely different from what it was about a decade ago. people now have access to everything, from internet access in the phones with which they are able to translate something a stranger said to them, book tickets instantly, and even make new friends, to more resources that make travelling much easier. to travel or not to travel is a person’s sole choice, and a person with a good source of money should not make the mistake of not travelling. we often tell ourselves “now is not the right time” or “we have other important things to do right now” or “we can always travel later on in life when we have more time”, well, guess what, that time will never come unless we make time to travel. there will always be more money to make, more work to do, more responsibilities to take care of and we’ll just keep pushing travel further into the future because we consider it less important. travel is a unique and adventurous experience and it should not be ignored at any cost because it is our greatest teacher. drop me a line at firstname.lastname@example.org i'd love to get notification from you. kavita pahwa editor a little investment..... who on earth does not love to have swanky cars, plush houses, and a fat bank balance? the problem lies in how to get to that destination. most people do not have the desire to figure out themselves, how to improve their circumstances and expect them to change magically. the quality of who you are as a person, and the work you do, is completely within your control. but you can’t wish for it to happen. you must become the kind of person who naturally attracts the success you seek. whether it’s you, business, relationship, time, money invest at least 10% for you and committed to yourself. this 10% investment will yield 100x return or profit. it is important to surround yourself with the right mentor. it’s only when you invest in something that you have the motivation to make it happen. mark twain once said, “the two most important days in your life are the day you are born and the day you find out why.” perhaps the third is the day you land in the job of your dreams. we can make our living with our job, but we cannot make over the top money without loving what we do. many people hate their jobs and know that they want to do something different, but stay in their hated jobs for a long time nonetheless. it is important to know the difference between have to and want to. consume knowledge like air and put your pursuit of learning above all else. a lot of people are good at what they do. some are even elite. a select few are completely unstoppable. those who are unstoppable are in their own world. even though they don’t compete with you, they make you compete with them. all relationships need to be a two-way street to be functional. but really, before any of that happens: you need to give with zero expectation of return. when we give and hope to receive back from the same person, it can be seen as very narrow-minded. the way the world works is that once you give something away, you automatically create space to be able to receive. also, it is said that we receive back 10x what we give. ideas are imaginary plans which are not concrete and sometimes are not accomplished. when you have a goal you have a deadline to achieve it. without a lockin period, a goal also becomes an idea and sometimes vanishes in the thin air. make smart goals. always focus on what’s working rather than on what’s not working when setting goals. setting goals can certainly change your life. people always complain about how terrible work is or about how hard it is to exercise - be grateful you are physically able to move around. sit down daily and think through five to ten things you are grateful for. the trick is that you need to picture it in your mind and sit with that feeling of gratitude in your body. doing this every day will rewire your brain to be naturally more grateful, and you’ll start feeling happier day after day.
tvc chandigarh h. c. gera | special correspondent satte is now completely an insti- tution. over the years it has created its own niche and evolved as the global exhibition in south asia. what is the driving force behind this success? satte has evolved over the years as south asia’s leading travel & tour- ism expo, providing a widespread plat- form to domestic and international professionals across the travel, tour- ism and hospitality domains. the pas- sion behind it makes it grow in stature, every passing year. in its 26th edition, the expo has capably kept pace with the indian travel and tourism industry, which is the third largest foreign ex- change earner for india, having wit- nessed a growth of 5.6 percent in for- eign tourist arrivals (ftas) during the period january-november 2018 and a growth of 11.9 percent in foreign exchange earnings (fees) during the period january – october 2018. brand satte is exceptionally well-connected and supported by the government and indian & internation- al travel and trade associations. the y-o-y increase has been massive since 2011 and the key driving force behind this success has been innovation, as the show brings in a plenty of them for the travel professionals. it’s the mar- keting campaigns and knowledge sem- inars that seek to find and discuss cur- rent trends such as attaining sustain- able development goals, visa reforms, experiential tourism, mentoring start- ups etc. additionally, satte further adds up through its annual industry awards which is an endeavour to rec- ognize and celebrate the excellence, achievements and innovations of key stakeholders in the travel and tourism industry. in the course of time it is the trust reposed on us by the industry that challenges us each year to come out with innovations that can make a mark in the travel trade domain. what will be the focus and expecta- tion from this year’s edition of satte and how many participants we are expecting this year? the three-day signature expo satte 2019, fresh after its gala silver jubilee celebrations last year, will wit- ness a number of exciting partnerships and announcements this year. it has already witnessed a record-breaking number of enrolments for its domestic buyer programme with 500 domestic buyers being registered three months before the exhibition. the 26th edition of the expo expects footfalls from a wide range of visitors that comprise tour operators, travel agents, wed- ding planners, corporate travel deci- sion makers, potential investors in the field of hospitality, leisure and travel industries as well as loca- tion planners from leading tele- vision and film production houses. once again satte is set to witness participation from over 1,000 exhibitors and representation from over 50 countries, 90 cities from across india and close to 28 states along with ministry of tourism govt. of india. we have also received an overwhelming response from the private segment, both out- bound and inbound, and a lot of new private players that have come onboard this year. the voice of chandigarh 14-20 january, 2019 3 "travel and tourism industry is the 3rd largest foreign exchange earner for india," says yogesh mudras yogesh mudras md ubm india speaks to the voice of chandigarh travel trade reporter the concept of sustainable tourism is catching the eye in the tourism indus- try. what’s the roadmap ahead? sustainable tourism not only sup- ports travel that is ecologically maintain- able in the long term, but also promotes indigenous cultures and works with lo- cals to see that the tourism industry ben- efits their villages and towns directly. with an exceptional number of people from around the world travelling to in- dia, the figures are only rising with ftas from 25 million in the 1950s to an ex- pected 1.8 billion by 2030, india has a tremendous tourism potential when it comes to sustainable tourism. with the growing popularity of sus- tainable tourism, the term ‘alternative’ tourism is slowly but steadily transition- ing into ‘mainstream’ tourism with sev- eral tour companies focusing on selling a sustainable experience such as village and city home stays and b&b accom- modations, wildlife eco-tourism, tribal and cultural tourism. apart from start- ups, larger and established travel compa- nies are also taking an interest in creat- ing an awareness of sustainable tourism, going to the extent of, in some cases implementing sustainable travel poli- cies. i believe, a fine balance needs to be kept between what the tourists want to see in a destination and what locals need in order to preserve their cultural iden- tity and quality of life. governments – central, state and local – have a significant role in formu- lating policies for sustainable tourism. the government has been committed to promoting sustainable tourism by using a ppp model whereby private organisa- tions are being encouraged to develop tourism related infrastructure without disturbing the existing ecology and envi- ronment, while also creating an environ- ment that will enable or influence pat- terns of visitor flows and behaviour to optimize the impact of tourism. sustain- able tourism practices in india are not new, bound together by the twin travel pronouncements of bharat darshan and atithi devo bhavah, now known the world over through the incredible india campaign. if we talk at the global level india stands at 31st position as a mice (meetings, incentives, conference, and exhibitions) destination. how and when india will attain a com- fortable position? travel and tourism businesses around the world are looking to capital- ize on india's double-digit annual growth in the outbound meetings, incentives, conferences, exhibitions (mice) and luxury travel segment. in particularly, the mice space in india is poised for robust growth over the next 2-3 years with more than 12 new mice venues coming up in various parts of the country and the expansion of existing venues be- ing undertaken. currently, with a con- solidated space of about 5,00,000 sq. metres and with refurbishment, expan- sion and addition of more newer venues, the mice space which is pegged at rs.25,000 crore will multiply into threefold over the next few years wit- nessing a double digit growth from the existing 8 percent. continued on page 4
4 the voice of chandigarh 14-20 january, 2019 travel trade reporter tvc t r av e l today, india stands at 31st position from 35th rank in 2014 globally as per icca (international congress and convention association) and the indi- an government has set an ambitious target for mice india to achieve 2% of the global mice market share by 2025. meanwhile, large mice infra- structure to cement india’s appeal as a world-class international destination for large scale events like conventions and exhibitions is the need of the hour. smes (small and medium enter- prises) are always considered the major role players in the economy of a nation for boosting economic growth. how is the satte platform helping in providing business oppor- tunities for the smes and start-up in the travel industry? the role played by small and medium- sized enterprises (smes) in our econo- mies and societies is very significant. in india, the numbers of smes are es- timated to be around 42.50 million and employ around 40 per cent of the workforce. small businesses have unique challenges, one of which is of- ten cash flow and budget. growing your business costs money, and ex- penses often come in the form of hid- den costs which you don't see coming. one of the most popular ways to gain business today is through participating and attending trade shows. these shows can be a great way to advertise to a target market and create brand awareness for smes, as they are open travel and tourism industry is 3rd largest foreign exchange earner for india says yogesh mudras to a large and sometimes diverse range of audiences. it provides companies with a platform to promote their prod- uct or service to a broader group that may have little or no knowledge of the products and services offered. at satte, we partner with state and international tourism boards which give smes (dmcs, representation companies, hotel properties, start-ups etc.) the exposure and opportunity to reach out to a large pool of audience, face-to-face, to showcase their services and offerings. most of our ubm shows, feature dedicated pavilions for the smes and start-ups and also pro- vide various engagement platforms for them to showcase their offerings to the venture capital firms participating at our expos in order to provide seed funding for attractive and engaging ideas. what are upcoming challenges for the tour & travel trade industry es- pecially when travelers directly book air tickets and hotel accommodation online rather than going through a travel agent. more than a decade ago, the tradi- tional travel agents that operated their business purely in brick and mortar style were a vital part of the travel eco- system in india. these agents were the sole point of contact for all traveler segments like family tours, group tours, corporate booking and free indi- vidual traveler (fit) along with air, bus, rail ticketing and accommodation. however, the digital disruption which has shaken the industry due to the advent of otas (online travel agents) has completely changed the dynamics of the business for all exist- ing and established players. millennial consumers being tech savvy pro travel- ers now choose to create their own itin- erary, inclusive of air tickets and ac- commodation, after comparing various travel portals in order to get the best deal, at the click of the mouse. modern travelers value niche experience spread over a larger duration of travel instead of run-off-the-mill packages offered by travel agents that last for 6-7 days at a higher cost. the challenge for a travel agent is to offer authentic, tai- lor-made experience to new age trav- elers with better attractive deals, lon- ger and environment-friendly stays, newer trends and destinations, local and off beat experiences that match their demand and areas of interest. sustaining visibility is also one of the challenges with more holiday bar- gains on the internet along with a host of small and big agencies com- peting for attention. however, despite these challenges faced by traditional travel agents over recent years, they continue to survive competently and there is a good reason for that as customers still appreciate the kind of customer service that one can never get when booking a holiday online. this is es- pecially true with high-value tours where a customer would want to speak with an expert to arrange visas, special requirements or additional excursions or get travel advice. what is the future strategy of ubm so far new concepts or innovations are concerned? the exhibition market in india has a promising future and is certain to grow. the policy of the indian gov- ernment and its bureaucracy is grad- ually changing, allowing private stakeholders and the foreign investors to invest and develop business more easily. with increase in the use of inno- vation in the exhibition space, we at ubm india, to enhance the face-to- face interaction at the exhibitions use technology to make the face to face interactions more exciting and lucra- tive. some of the path breaking tech initiatives we have used at ubm india exhibitions are, supplier finder, online tv channel, tech walls, live stream- ing, mobile apps, matchmaking for pre-fixed meetings etc. all rights reserved. no portion of this may be reproduced in any manner or otherwise without prior consent of the editor. imporant : whilst care is taken prior to acceptance of advertising copy, it is not possible to verify its contents. the voice of chandigarh cannot be held responsible for such contents, nor loss or damage incurred as a result of transaction with companies, associates or individuals advertising in this publication. tvc disclaimer
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6 the voice of chandigarh 14-20 january, 2019 travel trade reporter tvc t r av e l
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8 the voice of chandigarh 14-20 january, 2019 travel trade reporter tvc t r av e l
tvc travel travel trade reporter the voice of chandigarh 14-20 january, 2019 9 be honest & transparent with customers and control your cost says sham nijhawan, chairman nijhawan group h.c. gera | special correspondent i have interacted with several promi- nent personalities from different spheres of life. but talking to mr. sham ni- jhawan, chairman nijha- wan group was an entirely different experience for me. he has won my heart through his etiquettes, politeness and subtle ways of expression by giving his frank opinion on all matters. believe me, sham nijhawan talked to me while traveling in the car; the whole interac- tion took place on the phone which gave me an insight of the person who called a spade a spade. he spoke with the vol- ume of his vast experience of 40 years in the travel industry especially in finan- cial matters which is his forte. he di- vulged details of his everlasting impres- sions of his father, late sh. b.l. nijha- wan. here are the excerpts:- nijhawan group is into the busi- ness with over 40 years of experience and is one of the leading travel con- glomerates in the travel industry in india & abroad. how has this jour- ney remained so far? my journey has been an ongoing journey and has been a very progressive one in all respects. the journey is still going from generation to generation and i have been serving the industry with dedication and commitment in an hon- est manner. what is the secret behind the ni- jhawan group for enhancing the quality of the service delivery system in the present day environ- ment in the travel industry? in earlier days the number of clients was less and so was the work but now with the increase in the travel agents and the agencies, the modern technology has come on the fore- front. the computeriza- tion and internet have eased out the business prospects. with all these newer things in the present day environment, we have been consistent in providing the quality of service delivery system. what bold steps nijhawan group has taken for broadening the business horizons for the clients? itinerary during 2007 newer technology helped us to reach the remote areas and we provided all types of services to broaden the business horizons for our clients. besides air tickets, we added more products like insurance, hotel booking, and foreign ex- change. our clients could chalk out the for h o l i d a y packages ‘in one go’ which gave the boost to their busi- n e s s . moreover, we ex- panded our s e r v i c e s abroad also by establishing our offices in different coun- tries. have given insight and intricacies of the airline business. what changes have you seen during these years keeping your experience in view? being into the airline distribution for 45 years i have witnessed a dra- matic change. earlier the number of customers were very less but during 1990 airline booking agencies in- creased in huge number. the business in tier 2 and tier 3 cities also in- creased. air ticketing was done only in metro cities. then airlines distribu- tion saw another change when con- solidation was done and airlines helped to promote the business of the consolidators. but later on due to fi- nancial complications the airlines con- solidated the number of consolidators to streamline the air- ticketing busi- ness. i think with the passage of time another change might come. accolades and awards are al- ways a source of encouragement and fulfillment of aspirations and recognition of work. “lifetime achievement award” was conferred to you by taai. awards and acco- lades are also running down in the family business. how do you visual- ize these awards? when your services are recognized in public it gives you tremendous strength. i think it's the testimony of your commitment and dedication into the business. you always get encour- agement once you receive awards. had you not opted for travel business what would have been mr. sham nijhawan today? once my father asked me to join the travel business and i replied that after having acquired so much educa- tion do you think that i will sell air tickets. i refused bluntly. but my fa- ther insisted and advised me to join and if i didn’t like the work i was at liberty to leave. and upon his advice, i joined and since then, there was no looking back. but for your pertinent ques- tion, my answer would be, i would have been the ceo of an industry if at all had i not joined the travel business. the travel industry about three de- cades ago has gone a tremendous change as of now. has the growth of travel trade business posed some chal- lenges before you? about 30 years ago only air-ticketing was the business. i have seen that a lot of change has already occurred in the travel industry. with the expansion of business, you have to add more & more products for the customers. in view of the reduction in profit margins, the necessity was to sell more products. so far the challenges are concerned i still think how business has changed during the last 5 years in an era of fast communication like internet and arti- ficial intelligence etc. another challenge would be perhaps, what will replace the internet and other modes of communication after the next 5 years? what will be your words of wisdom for the upcoming travel agents and the other stakeholders in the travel busi- ness? be honest & transparent with your cus- tomers and control your cost. first gain experience by working with a travel agen- cy then join travel business. without knowledge of the travel industry, you will surely fail in the travel business. tie up with foreign companies relating to the travel industry also helped our cli- ents to broaden their business horizons. late sh. b.l. nijhawan who was the founder of nijhawan group was popularly known as the father figure of the indian travel industry. every son has a tremendous influence of his father so far as carrying the legacy is concerned. presumably, the commit- ment and dedi- cation into the business run from the hier- archy. what is your take on this? i think your question is having the answer in itself that every son has im- pression and influence of his father. i remember when i was 12 years old my father during the family dinner used to discuss office development with every member of the family. so i started learn- ing from that point of time and i learned all those business intricacies from my father. just sharing the gems of wisdom of my father, he used to say ‘honesty and integrity is the only way to suc- cesses.’ c.s.r. (corporate social responsibility) is always an in- tegral part of business em- pire like nijhawan group. please share your views about ckrdt foundation? the government of india introduced c.s.r. a few years back but my wife lal- ita nijhawan being the pres- ident of ckrdt thought of giving back to the soci- ety. under this, she helps educate people in remote areas. ckrdt founda- tion also helps orphan- ages by providing fi- nancial support be- sides helping the un- derprivileged sec- tion of the society. your experi- ence in under- standing the airline distri- bution over last more than three decades must the voice of chandigarh travel trade reporter
10 the voice of chandigarh 14-20 january, 2019 travel trade reporter tvc t r av e l it is not mission impossible but mission ‘i m’ possible says harmandeep singh anand, managing director founder gps by h.c.gera (special correspondent) has now truly g l o b a l . innova- global panorama showcase ( g p s ) g o n e several t i o n s ; launching of gps app, going paperless, com- plete digitalization, launch of edwin (edu- cational destination work- shop international), 10x members, eduex, eco connect, x clussive club are the pillars of success of gps. while interacting with the team of the voice of chandigarh, mr. harman deep singh anand, managing director and founder of gps was quite enthusiastic to share several new projects & programmes which are in the pipe line. what will be new exciting thing with gps in the year 2019 apart from your routine events? a healthy travel industry will always grow healthy on economic front too. tak- ing care of the health of our trade partners and other stake holders, gps has come up in collaboration with oxxy health care where the team of doctors will do the health checkup during gps. last two days will be for our partners for their health checkup. however, sessions will continue as usual. do you have any plan for organizing sports activities in the times to come? no. gps will be supporting ngo and other associations who are organizing the sports activities. we also support cha- the voice of chandigarh travel trade reporter karasana (wheel pose) yoga in daily life. but as such gps has no plans to organize sport activity. where have you now reached in 10 x membership? we have 700 10x members as of now. gps shall be categorizing these members into silver, gold and platinum member- ship. these members shall have special benefits as per the category. at present we have only silver & gold membership. but platinum membership will be launched during our forthcoming gps event. do you have any plan to tie up with some more partners at the global lev- el? are yes, we ex- pecting digni- taries from uk and few african coun- tries at this year edition. what are the challenges gps is going to face in the present scenario of trav- el industry? we as a team gps face challenges head on. we don’t counter them as challeng- es. we take them like a mission, cer- tainly not mission impossible but we take it as mission ‘i m’ possible. so our team comes up with new goals ev- ery year which we achieve with the same dedicated spirits. everyone aspires for growth. when gps was conceived, you must have had a mission & vision. did you ever think that gps will attain such heights? yes, we aspired to grow. one of the rea- sons was that we adopted the right technology at the time. in hand with we moved hand ogy and were the technol- accepted by the market and is t o o what we have been telling our trade partners that if they adopt the technology their business shall also grow. honestly there should be no threat for travel trade people for on line booking by the individ- uals. they need to evolve and that accept the change. do you think that the vision of gps you conceived has been accom- plished or something is yet to be achieved? no, the vision will ever be accom- plished. if we achieve everything then we will be idle. we have to enhance our activities with the changing trends. we continue to add more bench marks by setting new goals and always strive for new things and change with time. is there anything new coming up in the fold of gps? we always strike the right chord at the right time. let me share with you, be- sides edwin, 10x members and x clussive club, we are coming up with forum which will be a new ad- dition. the details shall be disclosed during our next gps event.
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12 the voice of chandigarh 14-20 january, 2019 travel trade reporter tvc t r av e l stalwarts of travel trade & the associations speak to the voice of chandigarh re- of ashwani sharma chairman tafi north india ashwani sharma elected as the chapter chair- man (tafi) ni for two years term 2018-2020 shared the road- map for the fu- ture strategy for t h e e ff i c i e n t functioning tafi. he expressed happiness over growth of tour & travel industry keeping in view the number of tourist flow which has crossed 10 million this year. he was of the opinion that unethical business practices by certain unscrupulous en- trants in the travel industry should be totally stopped. he also supported the idea of having a regulatory so that only license holders and genuine members and associates are into the travel busi- ness. the mahendra vakharia president otoai the outbound tourism has always remained consistently strong and promising. he was of the opinion that online booking is affecting the tour & travel business. there are certain for- eign portals which are operating in india are doing online book- ing without paying gst to the indian government. ing a he was fully affirmative of hav- regulatory body for the tour travel industry. there is absolutely a dire necessity for our trade persons to upscale their skills keeping in view of changing pat- tern of doing business. our special correspondent, h.c. gera spoke to various stalwarts of travel trade & the associations to get their views on varied issues. these people poured their minds and came up with their views gracefully about the latest trends and technology prevailing in the travel industry. m. shoeb president tafca m. shoeb, president of travel agents fun club association (tafca) is a man of actions and is well connected with the travel in- dustry. when asked about the present scenario, he expressed hap- piness and shared that the year 2018 had remained good for the overall growth of the tour & travel indus- try. he was of the view that there should be a regulatory body for tour & travel agents for prevention of unscrupulous elements in the industry. tafca is the first association of uttar pradesh which promotes unity & love by organizing cricket matches truly on the pattern of ipl. he concluded with the re- marks that tafca loves work, fun, food, and frolic. p.p. khanna president adtoi acquainted with the latest trends in the travel industry, p.p. khanna, president ad- toi, didn’t mince the words when he spoke to the voice of chandi- garh. he shared that the tourism in- dustry is doing good busi- n e s s . better and affordable holiday packages by the tour operators and travel agents is an- other contributory factor for the growth. he was critical of the entry of unscrupu- lous elements in the travel trade. he strongly supported that the travel industry must have its regulatory body to check the unethical practices. he criticized that on- line booking of hotels by certain agencies and considered the same as an uncalled intrusion in the industry. sujit nair managing director akquasun group undoubtedly the travel industry is registering a c o m f o r t a b l e growth. our regional airlines are planning to go international. this is surely going to enhance the pros- pects of the tour & travel industry in a big way. so far as the online booking of hotel and air tick- ets are concerned by individuals or some other agencies it is definitely going to disrupt the business but basically, the trend is prevalent in urban areas only. i am of the firm opinion that the travel fra- ternity especially the travel agents and tour opera- tors are required to upgrade their skill so far as the advanced technology is concerned. sangeeta manocha etta, director national board and chairperson north india chapter the travel industry according to me has faced lots of challenges because of competition in the market. if we compare the previous years with the year 2018, i have observed that the travel market has remained unpredictable. this could be due to online booking by the clients or booking through some other portals by them. i feel that there should be a regulatory body for the travel industry to streamline the system in a uniform way. rajeev nangia india director, monaco govt. tourist bureau the year 2018 has gone on a positive note for out- bound tourism. i am sure this momentum is car- ried in a similar manner this year as well. i am not against online booking, in fact, everyone has space & business opportunity to operate the business. this is how you look at the things? this depends on what kind of glasses you are wearing. basically, the traditional way of doing the business is now required to be changed with the new trends. i don’t think there is a need for a regulatory body. we don’t want to go back to license raj.
tvc travel travel trade reporter the voice of chandigarh 14-20 january, 2019 13 europa ‘d’ tours fulfilling dreams... destination management company for uk & europe best suited group tours
14 the voice of chandigarh 14-20 january, 2019 travel trade reporter tvc t r av e l our "partners in progress" from travel industry speak to the voice of chandigarh h.c. gera (special correspondent) the voice of chandigarh spoke to its "partners in progress" from the travel industry to know their thoughts. they shared their views on different issues of the travel industry. naresh rawal vice president sales | genting cruise lines with the substantial use of social media the need for bespoke holiday experience has become the need of the hour. the disposable income of the middle-class families has also increased substantially which has led them to make trips beyond domestic borders. so far genting cruise lines online booking is concerned; it has helped us to showcase our services to the audience in the market. i am of the view that in the age of competitive pricing it is imperative for a regu- latory body to ensure the safe- guarding of the interests of both the service providers rajneesh bansal executive director paul merchants ltd. the travel industry is show- ing an upward trend. nowa- days the middle-class fami- lies have started going on foreign trips in large numbers especially during holiday sea- son. the number of students opting for higher studies has also increased tremendously. this has resulted in making trips by the par- ents as well. thus the travel business has shown a comfortable growth. the tourism industry is growing fast at present. the competi- tion already exists in the market therefore, travel trade people need to focus on quality services with complete transparency. online booking by the individual or through private portal certainly affects the business. the unethical practice by such agencies is required to be checked by having a regu- imran khan | founder & ceo visawaale.com latory body. various travel associations in the tourism sector should come forward and take up the matter with government of india. however, up grada- tion of skills for better communication will be of great help for enhancing the business. pankaj nagpal managing director | travstarz global group fully energetic & enthusiastic pankaj nagpal shared his views with the voice of chandigarh. quite opti- mistic about the growth of tour & travel industry, he said that both inbound and outbound tourism sector has registered a comfortable growth. regarding chal- lenges, he basically denied but at the same time ex- pressed that if at all there are challenges in the in- dustry these are of temporary in nature. he supported the idea of having a regulatory body to check the entry of unscrupu- lous elements in the travel in- dustry. sanjay bhardwaj | ceo europa 'd' tours we are doing b2b seg- ment and open for con- ducting the business from any part of the country. our agents are from all over india and if they have a sin- gle passenger or mul- tiple passengers we in- clude them in our group tour. this is for the conve- nience of clients. the group tour business has registered a considerable growth. the online booking of hotels and air ticketing by individuals or through private agencies is defi- nitely affecting the business. moreover, such companies do not guarantee the quality services to the clients. the system of online booking is creating unhealthy competition among the travel trade people. sidharth jain | director kazin travel consultants llp the industry is going to grow both in outbound & inbound segments. the reason be- hind this is that the num- ber of flights has in- creased across the coun- try. online booking does affect the travel business to some extent. everybody has its own space & specialization. tour- ism industry is required to be considered as an industry first by the govern- ment before we talk of having a regulatory body. but yes to check the entry of certain people without some background in travel, we should have some regula- tions. to design a planned tour with longer itinerary clients need the help of an expert service provider. for that matter, the up gradation of skills in technology will be certainly helpful for them. amit sharma director sales & marketing travels mantra undoubtedly the travel industry is booming and it has done well during last year also. but the com- petition has also become consider- ably stiff. it’s totally a number game. more the clients the more is the business. but the quality shall always survive. the online booking is certainly affecting the business but to over- come this, travel trade people are required to go with the pace of time and change the business practices. i am of the firm view that there should be a regulatory body which will help them to do the business in an ethical manner.
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16 the voice of chandigarh 14-20 january, 2019 travel trade reporter tvc t r av e l progress" from travel industry speak to our "partners in the voice of chandigarh anshul khattar director business development holidays carnival group i am an optimistic person. the hard work of our team and meticulous planning has yielded a considerable growth on the business front. the online booking is certainly affect- ing the tour & travel business. but at the same time, the travel trade people need to keep pace with the latest trends of doing the business so that they are well acquainted with the modern technology for doing business in a better way. in amit garg | md garg holidays there has been s u b s t a n t i a l growth b2b busi- ness dur- last ing year. i a m h o p e f u l that the t r a v e l business is likely show an up- ward trend this year too. the online b o o k i n g by individuals and private agencies has given a dent to the business because of unethical practices adopted by them. this needs to be checked for creating an environment conducive for busi- ness. i strongly support for having a regulatory body in the tour & travel in- dustry. there is an urgent need for up- grading the skills in modern technolo- gy for those genuinely engaged in the travel business. to
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